Turn Customer Voice
into Strategic Action.
Stop guessing why customers leave. Analyze 100% of calls, chats, and tickets in real-time. Detect churn risks, competitor mentions, and agent performance instantly.
X-Ray Vision for your Business.
Omnichannel Analysis
Ingest data from call centers, WhatsApp, social media, and Zendesk into a single unified brain.
Real-Time Processing
Data is analyzed in 3 seconds. By the time the call ends, the report is on your dashboard.
Performance Scoring
Auto-score every agent on KPIs like politeness, empathy, and script adherence. No more random sampling.
Defense Grid
Real-time alerts for banned words, insults, or specific competitor names. Intervene before it goes viral.
Deep Summarization
Turn a 45-minute call into a 3-bullet executive summary. Extract dates, amounts, and promises made.
Dynamic Dashboards
Custom widgets aligned with your brand goals. Track 'Price Sensitivity' or 'Feature Request' trends over time.
Strategic Applications
Insights goes beyond simple metrics, providing actionable intelligence for key business objectives.
Customer: Alex Ray
LTV: $4,500
Sentiment Trend
Churn Prevention
Don't just ask why they left. Detect the intent *before* they leave. Alerts managers instantly when 'cancel' is mentioned.
License Renewal
Proactively identify accounts with expiring licenses (e.g. 2.5 months out) and sentiment scores high enough for an upsell.
Onboarding Rescue
Check in on new users at Day 30. If they express confusion, automatically send training content or book a support call.
Automated NPS
Calculate CSAT/NPS on 100% of interactions without sending annoying survey emails. The voice *is* the survey.
From Noise to Signal
Our engine processes millions of public conversations from social media, forums, and news sites to extract actionable intelligence.
Sales Team
Subject: Jane Doe
Overall Score
86
Support Agents
Subject: John Smith
Overall Score
88
Compliance Audit
Subject: All Interactions
Overall Score
95
Flexible Scoring for Any Team
Insights isn't just for customer support. Define department-specific KPIs and create custom scorecards for any team that interacts with customers—from sales and marketing to account management.
- Sales Teams: Track script adherence, objection handling, and closing effectiveness.
- Support Agents: Monitor tone, empathy, and first-call resolution rates.
- Compliance: Automatically flag interactions for mandatory script checks and quality assurance.